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Claims Handler
- Posted By: Employment Specialists Ltd
- Address:
- Contact: 01473 344950
- Date Posted: 26th Nov 2008
- Salary: £15,000 - £16,000
- Location: Colchester
- Reference Code:
- Views Since Posting: 87
- Full Description:
To provide an effective support function to the Claims Manager in the management of insurance claims. Claims include personal injury, both motor and non motor, landlord and tenant disputes, employment, contract and property
Main tasks
Assisting with vetting and setting up new claims
Reviewing new claims received under nominated contracts to establish whether those claims have sufficient prospects to satisfy policy conditions and therefore warrant support under the insurance
Sending a letter of declinature when claims not covered within specified timescales
Preparing and issuing appropriate new claims letters/ forms and statements to the client and or solicitors within specified timescales
Reviewing responses from solicitors and negotiating terms of instruction
Agreeing appointment of solicitors and preparing an initial estimate of costs
Management of live claims
Handling and responding to inbound post within specified timescales
Handling inbound telephone calls and responding appropriately and in a courteous and efficient manner
Making outbound calls in order to gather information and otherwise expedite the ongoing claims management process
Closely monitoring and recording the developing costs position
Obtaining advise from external specialists on complex cases
Ensuring claims are managed in accordance with agreed diary procedures
Inputting and updating the Claims Management System
Closing off settled claims
Once claims are concluded reviewing file to ensure that intended outcome has been achieved and noting file accordingly
Checking any bills raised by solicitors at conclusion against authorised costs on file and querying where appropriate
Passing file to costs auditors where appropriate prior to settling bills
Ensuring that files are closed off on system and removed from the diary log
General
Carry out all work in accordance with agreed service standards and FSA regulations
To carry out a periodic review of standard claims letters making recommendations for any changes or for new letters to be produced
To provide general assistance in the office and help / guidance to colleagues where appropriate
You will have a good all round claims background and a confident aproach to managing your caseload.
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