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Customer Service Manager
This job has expired, and cannot be applied for.
- Posted By: Brook Street Ilford
- Address:
- Contact:
- Date Posted: 30th Jun 2008
- Salary: 19,000
- Location: Ilford (IG6)
- Reference Code: ILF3562
- Views Since Posting: 24
- Full Description:
The Customer Service Manager will be the single point contact for all customers within their geographically allocated area.
They will have sole responsibility to ensure that the everyday requirement of their customers is fully achieved and will have overall control of all aspects relating to the taking and processing of customer orders.
This position requires the Customer Service Manager to attain a detailed knowledge of the operation and maintenance of the Outfit Management System.
Thus enabling them to promote and develop the service amongst both their existing customers and potential new business.
Additionally they will need to gain a working knowledge of all other departmental systems and products.
JOB FUNCTIONS:
Development of existing customer business.
Sales and promotion of OMS services and day-to-day products
Credit control
Compilation of quotations, both paper and electronic
Inputting of orders into the in-house database.
Production of fleet supplies both monthly and on-demand
Accurate maintenance of customer and vessel records
Acquisition of a thorough knowledge of all in-house services
Provision of cover for peers during absence
Skill Requirements:
Computer literate
Proven track record in customer service with particular emphasis on sales
High level of skills in communication, both written and verbal.
Confident articulate telephone manner
Ability to work under pressure and meet deadlines
Numerate - capable of constructing quotes and controlling financial aspect of customer accounts
Previous experience in the shipping/marine industry would be advantageous
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