Corporate Call Centre Team Leader based within Executive Office Jobs in Brentwood on your local Brentwood jobs site. Careers in Brentwood, local employment and work in Brentwood.

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Corporate Call Centre Team Leader based within Executive Office

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Posted By: Huntress Commercial
Address:
- Imperial House
- 15 - 19 Kingsway
- London
- WC2B 6UN
Contact: 020 7744 1300
Date Posted: 3rd Dec 2008
Salary: £24000 - £25000 per annum + Performance Related Bonus
Location: Brentwood
Reference Code: N535AT
Views Since Posting: 139
Full Description:

Our high profile client is looking for a Team Leader with proven Call Centre experience to work within their Executive Office. This successful organisation provides outsourcing solutions to the automotive industry if this sounds like you, then apply now!

The Role:
The role of Team Leader requires the successful candidate to provide leadership to the executive office, whilst coaching advisors to improve customer service skills. You will be responsible for conducting regular call monitoring of team members, and conducting regular quality analysis of calls. You will be required to mentor team members to ensure efficiency and depth of knowledge. The successful candidate will be responsible for performance evaluations, corrective actions and personal issues of team members. Furthermore, it will be your duty to implement incentives and initiatives to boost team members morale, and to ensure daily and monthly team meetings are held.

Who we are looking for:
The successful applicant will have exceptional communication skills, and demonstrate previous experience of Team Leadership duties, ideally within a Call Centre environment. You will be required to communicate effectively and professionally to people at all levels, including senior management. You must be able to provide constructive feedback and coaching to other team members. You will be required to work on your own initiative, whilst under pressure. Our client is looking for an individual who is committed to transforming and growing the business.

The Company:
A high profile outsourcing solutions organisation, to the automotive industry. An opportunity has arisen to become a part of our clients' success story.

Location:
Brentwood, close to London, with easy access to local facilities and amenities. Excellent rail and road transport links to surrounding areas and London.

Benefits:
*£1000 per annum performance related bonus
*Bupa healthcare membership and worldwide travel insurance
*22 days holiday per annum
*Life assurance
*Stakeholder pension scheme
*Discount on new vehicles

Huntress does not discriminate on the grounds of age, race, gender, disability, creed or sexual orientation and complies with all relevant UK legislation.

PLEASE NOTE! It is unlawful to employ a person in a UK-based job who does not have permission to live and work in the UK. You should make yourself aware of how immigration laws apply to your situation before applying for any jobs.

We are acting as a Recruitment Business in relation to this role.